{"id":1939,"date":"2020-06-24T11:31:56","date_gmt":"2020-06-24T11:31:56","guid":{"rendered":"https:\/\/promoguy.nl\/why-customer-relationship-management-systems-are-crucial\/"},"modified":"2025-04-05T14:24:47","modified_gmt":"2025-04-05T14:24:47","slug":"why-customer-relationship-management-systems-are-crucial","status":"publish","type":"post","link":"https:\/\/promoguy.nl\/lv\/blog\/2020\/06\/24\/why-customer-relationship-management-systems-are-crucial\/","title":{"rendered":"K\u0101p\u0113c klientu attiec\u012bbu p\u0101rvald\u012bbas sist\u0113mas ir \u013coti svar\u012bgas"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><a class=\"wl-entity-page-link\"  href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/customer\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/customer\" >Klients<\/a> <a class=\"wl-entity-page-link\" title=\"Attiec\u012bbas\" href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/relationship\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/relationship\" >Attiec\u012bbas<\/a> p\u0101rvald\u012bba (CRM) ir liels <a class=\"wl-entity-page-link\"  href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/industry\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/industry\" >nozare<\/a> un <a class=\"wl-entity-page-link\"  href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/software\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/software\" >programmat\u016bra<\/a> sektors taj\u0101 ir strauji att\u012bst\u012bjies. Tirgus apjoms 2019. gad\u0101 bija 40,2 miljardi ASV dol\u0101ru un <a href=\"https:\/\/www.grandviewresearch.com\/industry-analysis\/customer-relationship-management-crm-market\">prognozes liecina.<\/a> ka no 2020. l\u012bdz 2027. gadam t\u0101 var pieaugt par 14,2%. Pa\u0161laik nozar\u0113 pieaug piepras\u012bjums p\u0113c programmat\u016bras k\u0101 pakalpojuma klientu attiec\u012bbu p\u0101rvald\u012bbas komplektu un risin\u0101jumu ievie\u0161an\u0101.<\/p>\r\n\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter\"><img decoding=\"async\" class=\"wp-image-1940\" src=\"https:\/\/promoguy.nl\/wp-content\/uploads\/2020\/06\/us-customer-relationship-management-market-size.png\" alt=\"Attiec\u012bbu ar klientiem p\u0101rvald\u012bbas statistika\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n<p class=\"wp-block-paragraph\">CRM var daudz ko papildin\u0101t. <a class=\"wl-entity-page-link\"  href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/business\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/business\" >uz\u0146\u0113m\u0113jdarb\u012bba<\/a>. Tie pal\u012bdz vad\u012bt p\u0101rdo\u0161anu, sniedz noder\u012bgu ieskatu, integr\u0113jas ar soci\u0101lajiem pla\u0161sazi\u0146as l\u012bdzek\u013ciem un atvieglo komandas darbu. <a class=\"wl-entity-page-link\" title=\"GMA t\u012bkls\" href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/communication\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/communication\" >sazi\u0146a<\/a>. CRM pal\u012bdz sekot l\u012bdzi klientu datiem, p\u0101rvald\u012bt unik\u0101lus klientu profilus un izsekot vis\u0101m mijiedarb\u012bb\u0101m. T\u0101d\u0113j\u0101di tie vienk\u0101r\u0161o daudzus procesus, kurus b\u016btu sare\u017e\u0123\u012bti veikt manu\u0101li, vienlaikus nodro\u0161inot vienotu centru vis\u0101m klientu attiec\u012bbu vajadz\u012bb\u0101m.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Uz\u0146\u0113mumiem ir daudz ko pied\u0101v\u0101t no nozares programmat\u016bras puses, jo t\u0101 pal\u012bdz organiz\u0113t un atvieglot mijiedarb\u012bbu ar klientiem vai pas\u016bt\u012bt\u0101jiem. T\u0101 pal\u012bdz j\u016bsu darbiniekiem p\u0101rvald\u012bt savu laiku un sekot l\u012bdzi uzdevumiem. T\u0101 ar\u012b sniedz vi\u0146iem sp\u0113c\u012bgu r\u012bku darba vietas efektivit\u0101tes paaugstin\u0101\u0161anai. Klientu attiec\u012bbu p\u0101rvald\u012bbas r\u012bki to dara, organiz\u0113jot kontaktu datus, n\u0101kotnes perspekt\u012bvas un iestatot atg\u0101din\u0101jumus p\u0101rst\u0101vjiem. Tie sniedz ar\u012b v\u0113l vair\u0101k priek\u0161roc\u012bbu.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Klientu attiec\u012bbu p\u0101rvald\u012bbas sist\u0113mu veidi<\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Kopum\u0101 ir tr\u012bs CRM skalas:<\/p>\r\n\r\n\r\n\r\n<div class=\"bodyCopyComponent parbase section\">\r\n<div class=\"text-size-default line-height-32\">\r\n<ul>\r\n<li>Darbvirsmas sist\u0113mas: T\u0101s ir lok\u0101l\u0101s sist\u0113mas, kas darbojas uz viena datora (\u0161aj\u0101 rakst\u0101 m\u0113s uz t\u0101m tik bie\u017ei neatsauksimies, jo t\u0101s neatbilst pareizajam m\u0113rogam). <a class=\"wl-entity-page-link\"  href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/online\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/online\" >tie\u0161saist\u0113<\/a> klientu vad\u012bba)<\/li>\r\n<li>Klienta\/servera sist\u0113ma: T\u0101s darbojas, izmantojot centr\u0101lo datu b\u0101zi, kas glab\u0101jas kop\u0113j\u0101 server\u012b. Parasti t\u0101s ir pa\u0161pietiekamas sist\u0113mas, kas darbojas ar programmat\u016bru, kura instal\u0113ta katra lietot\u0101ja person\u0101laj\u0101 dator\u0101.<\/li>\r\n<li>M\u0101ko\u0146tehnolo\u0123iju sist\u0113mas: T\u0101s ir visvair\u0101k <a class=\"wl-entity-page-link\" title=\"Nowoczesna\" href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/modern\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/modern\" >m\u016bsdienu<\/a> kas darbojas vis\u0101 pasaul\u0113, kam\u0113r vien ir pieejams t\u012bkls. Serverus pieg\u0101d\u0101 un izvieto tie\u0161saist\u0113 tre\u0161\u0101s puses pakalpojumu sniedz\u0113js, parasti tas ir.<\/li>\r\n<\/ul>\r\n<p>Klienta\/servera sist\u0113ma un <a class=\"wl-entity-page-link\"  href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/cloud-based\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/cloud-based\" >m\u0101ko\u0146datoros balst\u012bta<\/a> sist\u0113ma ir visefekt\u012bv\u0101k\u0101, ta\u010du katrai no t\u0101m ir savi tr\u016bkumi. Pirmk\u0101rt, person\u012bg\u0101 servera izmaksas ir daudz liel\u0101kas nek\u0101 tre\u0161o personu m\u0101ko\u0146platform\u0101m. No otras puses, pirm\u0101s dod uz\u0146\u0113mumam liel\u0101ku kontroli p\u0101r dro\u0161\u012bbu un priv\u0101tumu. Atjauno\u0161ana p\u0113c katastrofas var b\u016bt ar\u012b apgr\u016btino\u0161a, ja uz\u0146\u0113mumam t\u0101 j\u0101veic pa\u0161am. Ta\u010du, ja tas ir atkar\u012bgs no tre\u0161\u0101s puses, tas var b\u016bt riskanti. V\u0113l viens jaut\u0101jums ir mobilit\u0101te. Person\u012bgais serveris reti kad var b\u016bt tikpat pla\u0161i pieejams k\u0101 liel\u0101k\u0101 da\u013ca masveida m\u0101ko\u0146u platformu.<\/p>\r\n<p>Serveru tipu izv\u0113le j\u0101veic, \u0146emot v\u0113r\u0101 uz\u0146\u0113muma vajadz\u012bbas, jo katram no tiem ir at\u0161\u0137ir\u012bgi apsv\u0113rumi, kas var ietekm\u0113t uz\u0146\u0113muma klientu p\u0101rvald\u012bbas procesus.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Integr\u0113ti klientu attiec\u012bbu p\u0101rvald\u012bbas programmat\u016bras risin\u0101jumi<\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Ko CRM programmat\u016bra dara un k\u0101du pievienoto v\u0113rt\u012bbu t\u0101 sniedz, iz\u0146emot to, ko nor\u0101da t\u0101s nosaukums? Viena no galvenaj\u0101m priek\u0161roc\u012bb\u0101m, ko t\u0101 sniedz, ir iesp\u0113ja \u0113rti uztur\u0113t visas attiec\u012bbas ar klientiem vienuviet. Visas nepiecie\u0161am\u0101s inform\u0101cijas par klientiem glab\u0101\u0161ana vienuviet var iev\u0113rojami uzlabot produktivit\u0101ti. Tas \u013cauj uz\u0146\u0113mumiem racionaliz\u0113t procesus un daudz viegl\u0101k koordin\u0113t darb\u012bbu starp noda\u013c\u0101m. Klientu attiec\u012bbu p\u0101rvald\u012bbas sist\u0113mas v\u0113l vair\u0101k pal\u012bdz vad\u012bt\u0101jiem un p\u0101rst\u0101vjiem pa\u0101trin\u0101t failu un dokumentu mekl\u0113\u0161anas procesu. Tas ir ne tikai lielisks ieguvums uz\u0146\u0113mumam, bet ar\u012b b\u016btisks solis ce\u013c\u0101 uz klientu pan\u0101kumiem.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">CRM \u013cauj p\u0101rst\u0101vjiem un vi\u0146u komand\u0101m automatiz\u0113t procesus vair\u0101k\u0101s l\u012bnij\u0101s, t\u0101d\u0113j\u0101di uzlabojot efektivit\u0101ti. Komand\u0101m nav j\u0101t\u0113r\u0113 tik daudz laika, lai re\u0123istr\u0113tu e-pasta v\u0113stules, zvanus, tik\u0161an\u0101s un mijiedarb\u012bbu. T\u0101s var autom\u0101tiski saglab\u0101t \u0161\u0101da veida inform\u0101ciju un apkopot\/agreg\u0113t to sist\u0113m\u0101. Papildu ieguvumi no CRM automatiz\u0101cijas par\u0101d\u0101s, kad p\u0101rst\u0101vji atjaunina visus dar\u012bjumus, \u0146emot v\u0113r\u0101 to stadiju, kur\u0101 tie atrodas. Sist\u0113ma var autom\u0101tiski veikt daudzus pien\u0101kumus jebkur\u0101 posm\u0101. Tas ietver sv\u0113r\u0161anu, summ\u0113\u0161anu un vizualiz\u0113\u0161anu.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">CRM ne tikai \u013cauj lab\u0101k veikt gr\u0101matved\u012bbas uzskaiti un pl\u0101no\u0161anu, bet ar\u012b pied\u0101v\u0101 jaunus klientu attiec\u012bbu datu v\u0101k\u0161anas veidus. <a class=\"wl-entity-page-link\"  href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/digital\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/digital\" >Digit\u0101lais<\/a> \u0160\u0101di \u017eurn\u0101li var b\u016bt \u013coti noder\u012bgi, lai prec\u012bzi zin\u0101tu, k\u0101da mijiedarb\u012bba notiek ar klientu. P\u0101rst\u0101vjiem b\u016bs viegli mekl\u0113jams katalogs, kur\u0101 var\u0113s uzzin\u0101t, kad kontaktpersona ir apmekl\u0113jusi j\u016bsu uz\u0146\u0113mumu. <a class=\"wl-entity-page-link\" title=\"D\u017eannal Ali\" href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/website\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/website\" >t\u012bmek\u013ca vietne<\/a> vai lejupiel\u0101d\u0113ju\u0161i no t\u0101 saturu, vai ar\u012b ja vi\u0146i jau ir run\u0101ju\u0161i ar citu j\u016bsu p\u0101rdo\u0161anas komandas p\u0101rst\u0101vi. \u0160\u0101du datu katalo\u0123iz\u0113\u0161ana un apl\u016bko\u0161ana v\u0113l nekad nav bijusi vienk\u0101r\u0161\u0101ka.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Komunik\u0101cijas priek\u0161roc\u012bbas<\/h2>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"wp-image-1946\" src=\"https:\/\/promoguy.nl\/wp-content\/uploads\/2020\/06\/business-businessman-man-difficult.jpg\" alt=\"Klientu attiec\u012bbu p\u0101rvald\u012bba Komunik\u0101cija\" \/><\/figure>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">CRM ir visnoder\u012bg\u0101kie, lai veidotu lab\u0101ku sazi\u0146u ar klientiem un starp noda\u013c\u0101m. Izmantojot \u0161\u012bs sist\u0113mas, iev\u0113rojami uzlabojas ar\u012b komunik\u0101cija starp p\u0101rst\u0101vjiem. P\u0101rst\u0101vji var izsekot visiem klienta pirkuma posmiem, veidojot prec\u012bzu priek\u0161statu par pirc\u0113ja ce\u013cojumu. Vi\u0146i var izmantot katru mijiedarb\u012bbu, e-pastu, t\u0101lru\u0146a zvanu un citus komunik\u0101cijas notikumus k\u0101 datus lab\u0101kai sazi\u0146ai. Piem\u0113ram, p\u0101rst\u0101vis var izmantot CRM, lai zin\u0101tu, vai un kad vi\u0146am ir nepiecie\u0161ams sazin\u0101ties ar klientu.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Turkl\u0101t p\u0101rst\u0101vji var iedal\u012bt savu klientu b\u0101zi p\u0113c atra\u0161an\u0101s vietas, uz\u0146\u0113muma lieluma vai dar\u012bjuma posma, t\u0101d\u0113j\u0101di atvieglojot sazi\u0146u starp noda\u013c\u0101m (\u012bpa\u0161i lielos uz\u0146\u0113mumos). Tas ir \u012bpa\u0161i noder\u012bgi, nosakot un p\u0101rdalot uzdevumus, jo CRM \u013cauj vad\u012bt\u0101jiem atz\u012bm\u0113t p\u0101rst\u0101vjus ar konkr\u0113tiem pien\u0101kumiem. P\u0101rdo\u0161anas vad\u012bt\u0101ji, mened\u017eeri un p\u0101rst\u0101vji var ar\u012b ar da\u017eiem klik\u0161\u0137iem p\u0101rdal\u012bt konkr\u0113tus uzdevumus.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">\u0160is darba re\u017e\u012bms ir \u012bpa\u0161i noder\u012bgs administrat\u012bvo pien\u0101kumu veik\u0161anai. CRM var ne tikai \u0123ener\u0113t p\u0101rdo\u0161anas datus un p\u0101rskatus. Tie var ar\u012b vienk\u0101r\u0161ot manu\u0101lu datu ievad\u012b\u0161anu, re\u0123istr\u0113t\/atz\u012bm\u0113t sarunas un katalog\u0113t kontaktinform\u0101ciju. Tas ietaupa daudz laika un padara inform\u0101cijas p\u0101rs\u016bt\u012b\u0161anu starp pus\u0113m maz\u0101k apgr\u016btino\u0161u. Ir daudz priek\u0161roc\u012bbu, ja visi str\u0101d\u0101 ar vieniem un tiem pa\u0161iem datiem, kas var nov\u0113rst ar\u012b da\u017e\u0101da veida nesapra\u0161anos. Nodro\u0161in\u0101t, ka visiem ir viens un tas pats numuru un klientu inform\u0101cijas avots, ir liels solis, lai visi b\u016btu vienispr\u0101tis.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">CRM programmat\u016bras finansi\u0101l\u0101s priek\u0161roc\u012bbas<\/h2>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"wp-image-1944\" src=\"https:\/\/promoguy.nl\/wp-content\/uploads\/2020\/06\/communication-skills-3224425_960_720.jpg\" alt=\"Klientu attiec\u012bbu p\u0101rvald\u012bba Finan\u0161u\" \/><\/figure>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Saska\u0146\u0101 ar Hubspot datiem uz\u0146\u0113mumi, kas izmanto CRM, pieredz 29% p\u0101rdo\u0161anas apjoma pieaugumu, liel\u0101ku komandas produktivit\u0101ti un virkni citu priek\u0161roc\u012bbu. Lai gan uz\u0146\u0113mumi galu gal\u0101 maks\u0101 da\u017e\u0101das summas, ac\u012bmredzam\u0101 atdeve ir \u013coti augsta. Daudzu skait\u013cu v\u0101k\u0161anas automatiz\u0113\u0161ana \u013cauj daudz viegl\u0101k izsekot un izmantot datus par p\u0101rdo\u0161anu. K\u0101 jau min\u0113ts iepriek\u0161, t\u0101 ar\u012b padara garlaic\u012bgus uzdevumus, piem\u0113ram, p\u0101rdo\u0161anas p\u0101rskatu \u0123ener\u0113\u0161anu, par da\u017eu klik\u0161\u0137u jaut\u0101jumu.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Personaliz\u0113to p\u0101rskatu nov\u0113rt\u0113\u0161ana ar\u012b ir \u013coti vienk\u0101r\u0161a. Visu veidu datu un metriku izvilk\u0161ana var sniegt daudz inform\u0101cijas par to, k\u0101 klienti rea\u0123\u0113 uz j\u016bsu p\u0101rdo\u0161anas taktiku. Tas var b\u016bt ar\u012b lielisks test\u0113\u0161anas un m\u0101c\u012bbu r\u012bks, lai <a class=\"wl-entity-page-link\" title=\"Darbinieki\" href=\"https:\/\/promoguy.nl\/lv\/blog\/vocabulary\/employees\/\" data-id=\"https:\/\/data.wordlift.io\/wl1503668\/entity\/employees\" >darbinieki<\/a>, sniedzot noder\u012bgu atgriezenisko saiti, pamatojoties uz matem\u0101tiskiem mode\u013ciem. Tas padara strat\u0113\u0123isko l\u0113mumu pie\u0146em\u0161anu v\u0113l vienk\u0101r\u0161\u0101ku, jo prec\u012bzu progno\u017eu pl\u0101no\u0161ana ir viena no galvenaj\u0101m r\u016bp\u0113m, pl\u0101nojot n\u0101kamo soli.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Tas pal\u012bdz ar\u012b viegli \u0123ener\u0113t da\u017e\u0101dus laika periodus vai laika skalas. Ikm\u0113ne\u0161a ie\u0146\u0113mumi vai gada ie\u0146\u0113mumi, tam nav noz\u012bmes. Automatiz\u0101cija var \u0123ener\u0113t \u0161os p\u0101rskatus \u012bs\u0101 laik\u0101. Tie var atspogu\u013cot j\u016bsu uz\u0146\u0113muma izaugsmi, lai to var\u0113tu redz\u0113t ar\u012b potenci\u0101lie investori. Ar \u0161\u0101d\u0101m tehnolo\u0123ij\u0101m nodro\u0161iniet, lai j\u016bsu ieinteres\u0113t\u0101s personas b\u016btu lietas kurs\u0101, un izmantojiet klientu attiec\u012bbu p\u0101rvald\u012bbas tehnolo\u0123ijas, lai atrastu lab\u0101ko n\u0101kotnes taktiku.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><em>Saist\u012bts raksts: <a href=\"https:\/\/promoguy.nl\/lv\/blog\/small-business-seo-practices-for-beginners\/\">Mazo uz\u0146\u0113mumu SEO prakse<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Klientu attiec\u012bbu p\u0101rvald\u012bba (CRM) ir liela nozare, un t\u0101s programmat\u016bras nozare strauji att\u012bst\u0101s. Klientu attiec\u012bbu p\u0101rvald\u012bbas sist\u0113mas v\u0113l vair\u0101k pal\u012bdz vad\u012bt\u0101jiem un p\u0101rst\u0101vjiem pa\u0101trin\u0101t failu un dokumentu mekl\u0113\u0161anas procesu.<\/p>","protected":false},"author":1,"featured_media":14624,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wl_entities_gutenberg":"","footnotes":""},"categories":[18],"tags":[427,258,428],"wl_entity_type":[47],"class_list":["post-1939","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-management","tag-communication","tag-customer-engagement-strategies","tag-customer-relationship-management","wl_entity_type-article"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why Customer Relationship Management Systems Are Crucial - Promoguy Digital Marketing Agency<\/title>\n<meta name=\"description\" content=\"Customer Relationship Management (CRM)\u00a0is a big industry and the software sector within it has been growing at a rapid pace. 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